Dear Guest!
Welcome to Rodina Hotel & Spa. We hope that your stay with us will be comfortable and enjoyable. Let us give you some brief information about the Rodina Hotel & Spa services and rules of stay.

Rules of Stay:

  • Registration of guest check-in/check-out, and all settlements are made at the reception around the clock. Time of check-in to Rodina Hotel & Spa is 2:00 p.m. Time of check-out from Rodina Hotel & Spa is 12:00 p.m.
  • The room is provided to the Guest subject to payment in full. Please note that payment for accommodation and additional services is made in Russian rubles by cash or bank transfer (for individuals and legal entities).
  • We will be glad to arrange late check-out upon request. An additional fee shall apply amounting to (RUB 200 for 1 hour) when check-out is delayed until 6:00 p.m. after check-out time; half of the cost of the occupied room per night will be charged for check-out from 6:00 p.m. to 12:00 a.m. after check-out time; and 100% cost of the occupied room per night is paid in case of check-out after 12:00 a.m.
  • Unfortunately, when the Guest violates check-in dates (arrives late) under the booked reservation or payment of rooms, the Hotel & Spa does not guarantee Guest’s accommodation in the ordered room category and accommodates the Guest in a vacant room with the recalculated cost of services when providing rooms of different categories.
  • Please be aware that when the Guest is late for more than one day, the Hotel & Spa has the right to cancel the reservation. In this case the Guest is accommodated in the Hotel & Spa on a first-come, first-served basis subject to room availability.
  • For stays of no more than a day (24 hours) the full value of the occupied room per night will be charged.
  • We will be glad to arrange early check-in upon request. For this purpose guests are asked to pay for one night stay before arriving to the Hotel & Spa.
  • Please be informed that the administration is not responsible for any loss of guest's valuable things left unattended in the room. If any forgotten items are found, the administration takes measures to return such things to their owners.
  • We will be glad to provide extra beds upon request for RUB 1,200. Children under the age of 5 years may stay for free in their parents' rooms; children from 5 to 12 years old may stay with their parents for an extra fee (600 rubles). Breakfast is free of charge.
  • The Hotel & Spa administration reserves the right to visit the room without the guest’s consent in case of smoke, fire, flooding, as well as when the guest violates these Rules of Stay, public order and the procedure for using household appliances.

Rules of conduct in the Hotel & Spa:

  • Observe the specified Rules of Stay, maintain cleanliness, close water taps at the end of use, close windows, turn off lighting fixtures, TV, lock the room when going outside.
  • Strictly observe fire safety rules.
  • Bear responsibility for the actions of visitors invited to the room.
  • Timely and fully pay for all additional services provided by the Hotel & Spa.
  • Immediately inform the Hotel & Spa administration of any personal things missing from the room in order to take measures to search for such missing things.
  • Compensate damage in case of loss or damaging of the Hotel & Spa property according to the "current price list for hotel property damage" as required by the legislation of the Russian Federation, as well as bear responsibility for other violations.

Information for guests:

  • The Hotel & Spa is completely non-smoking from June 1, 2014 according to the Federal Act.
  • Please remember that we are ready to sell alcoholic drinks to guests aged 18.
  • Please do not give your key and guest card to any other persons and never leave visitors in the room in your absence.
  • No bulky stuff, easily-flammable, explosive, toxic, narcotic substances and materials shall be stored in the room.
  • Please do not disturb other guests staying in neighboring rooms after 10:00 p.m. local time.
  • We respect our guests' attachment to their four-legged pets, so when checking in to the Hotel & Spa with pets, please read the Rules of Stay for Guests with Pets (“Pets”) and sign to confirm your consent with these rules.

Hotel & Spa Services:

  • Restaurant, bar, VIP room, outdoor terrace (for conferences, banquets).
  • Rodina Krasoty Spa Centre.
  • Transfer from/to the airport (car hire, calling for a taxi).
  • Secure parking on site (free of charge).
  • High-speed Wi-Fi; document printing (free of charge).
  • Reception and accommodation service (around the clock).
  • Laundry and dry cleaning services.
  • Individual safes in the rooms (free of charge).
  • Pillow menu (free of charge).
  • Minibar in all rooms.
  • Booking tickets for concerts, performances, exhibitions, guided tours.